Returns

Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired.

You must request a Return Authorization (RA) Number by contacting us either by email or phone within 5 days of receiving the item, before returning any item, defective or otherwise.

Returns must be sent pre-paid.  No returns sent COD will be accepted.

We must receive the package within 2 weeks of requesting an RA. Any returned package that does not have an RA number will be returned to sender COD.

The returned item should include the RA number clearly labeled in the outside of the package. Please include a note explaining the problem and the appropriate "return shipping address".

A 20% restocking fee will apply on non-defective returns if Store Credit is requested (sorry, no cash refunds). Shipping and handling charges are always non-refundable. Please allow 1 to 2 weeks for processing. 

Some of our products come with a manufacturer's warranty. We agree, at our option, to repair or replace any defective merchandise during the 90 days warranty period. All defects on merchandise not covered by the 90 days warranty must be reported within 5 days of purchase.